Created with care
Every product we offer is carefully selected to create a harmonious whole in your home. We believe in details that make a difference – from the choice of materials to the packaging.
Product and Price Information Policy
Introduction
At Vilahem.se we want you as a customer to feel secure when making your purchase. This policy describes how we present products, communicate prices and handle any errors or changes in our range.
Product information
Product descriptions
Each product is presented with a carefully crafted description that explains features, uses and functionality. The aim is to give you as a customer a clear and fair picture before making a purchasing decision.
Product images
We use images to represent the appearance of the products as accurately as possible. However, please note that color reproduction may vary depending on your screen settings.
Availability and stock status
Our inventory is updated continuously. In case of high demand, a product may temporarily run out before the information has been adjusted on the website. In such cases, we will contact you without delay with information and possible alternatives.
Price information
Prices and VAT
All prices are stated in Swedish kronor (SEK) and include VAT, unless otherwise stated.
Price adjustments
We reserve the right to adjust prices without prior notice. This may occur as a result of, for example, promotions, currency fluctuations or changed delivery costs. The price in effect at the time of ordering is the one that applies.
Offers and discounts
Any promotions are only valid during the specified period of time and cannot be combined with other discounts, unless otherwise clearly stated.
Discount codes
For a discount code to be valid, it must be entered at checkout before completing the purchase. Codes are time-limited and cannot be used retroactively on orders already placed.
Shipping cost
We offer free shipping on all orders , regardless of order value.
Handling incorrect information
Error in price
If an obvious pricing error is discovered – for example, an incorrect sale price – we reserve the right to adjust the price even after an order has been placed. You will then be informed and given the option to complete the purchase at the correct price or to cancel the order.
Error in product information
Should any errors in product descriptions or other information arise, we will contact you with corrected information and give you the opportunity to reconsider or adjust your order.
Promotions and stock limitations
We regularly run promotions to offer attractive prices. Please note that some promotional products may have limited availability and may sell out quickly. We are unable to offer retroactive discounts on products that later become available again.
Customer responsibility
As a customer, it is your responsibility to review and understand the product information before making a purchase. If you have any questions or concerns, we recommend that you contact our customer service.
Contact details
Do you have any questions about our products, prices or this policy? Please feel free to contact us:
Vilahem.se
556765-0303
SE556765030301
Brunklövergränd 6, 165 78 Hässelby
Info@vilahem.se
0735006184
This policy applies to all products sold via Vilahem.se and aims to create transparency and security in your purchasing experience.